betcup Privacy Policy

1. Who We Are

betcup operates an online casino and sports betting platform accessible at https://betcup.im and is the data controller responsible for the personal information described in this Privacy Policy. For all privacy-related enquiries, you may contact our dedicated data protection team at [email protected]. Our support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

2. How We Collect Your Information

2.1 Information You Provide Directly

betcup collects personal information that you actively provide when you register an account, complete our Know Your Customer (KYC) verification process, make a deposit or withdrawal, contact our customer support team, or participate in promotions and surveys. This includes your full name, date of birth, National Identity Card number, mobile phone number, email address, and details of your chosen payment method.

2.2 Information Collected Automatically

When you access the betcup Platform, our systems automatically collect certain technical information. This includes your IP address, the type and version of the browser and operating system you are using, device identifiers, approximate geographic location derived from your IP address, pages and features you visit within the Platform, and the duration and frequency of your sessions. This data is collected using cookies, server logs, and similar tracking technologies.

2.3 Information from Third Parties

betcup may receive information about you from third-party service providers, including payment processors such as bKash, Nagad, and Rocket (transaction confirmation data only), identity verification services engaged to assist with KYC compliance, and fraud prevention partners. Any information received from third parties is handled in accordance with this Privacy Policy and is used only for the purpose for which it was shared.

3. Cookies and Tracking Technologies

betcup uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that help us recognise returning users, maintain session state, and understand how players interact with the Platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies without ceasing to use the Platform.
• Functional Cookies: Remember your preferences such as language settings and last-played games to provide a more personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform. This data is used internally to identify areas for improvement and is not shared with advertising networks.
• Security Cookies: Help betcup detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

You may manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the Platform but may reduce the quality of your experience.

4. How We Use Your Information

betcup processes your personal data on the following legal bases and for the following purposes:

• Contract Performance: To create and manage your account, process deposits and withdrawals, settle bets and game outcomes, and provide customer support.
• Legal Obligation: To verify your identity and age in compliance with our Know Your Customer obligations, to detect and prevent money laundering and fraud, and to maintain transaction records as required by applicable regulations.
• Legitimate Interests: To improve the Platform's features and performance, to monitor for technical issues and security threats, to personalise game recommendations based on your play history, and to conduct responsible gaming monitoring to identify players who may be at risk.
• Consent: To send you promotional communications, bonus offers, and news about new games or features. You may withdraw this consent at any time by contacting our support team or using the unsubscribe link included in every marketing email.

5. Sharing Your Information

5.1 Service Providers

betcup engages carefully selected third-party service providers to assist with platform operations. These include payment processing partners (bKash, Nagad, Rocket, Upay, and bank partners), identity verification and KYC service providers, game content providers including but not limited to Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, customer support software platforms, and cloud hosting and infrastructure providers. All service providers are contractually required to process personal data only on betcup's documented instructions and to maintain appropriate security measures.

5.2 Legal and Regulatory Disclosure

betcup may disclose your personal information to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or government regulation. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a part of betcup's assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any consequent changes to this Privacy Policy prior to the transfer taking effect.

6. Data Security

betcup maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include 256-bit SSL encryption for all data in transit; encryption of sensitive personal data at rest; access controls ensuring that only authorised personnel with a documented need can access personal data; regular security assessments and penetration testing of Platform infrastructure; and real-time fraud detection and anomaly monitoring systems.

Despite these measures, no system is completely immune to security threats. In the unlikely event of a data breach that poses a risk to your rights or freedoms, betcup will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of such a breach.

7. Data Retention

betcup retains your personal data for as long as your account remains active and for such period thereafter as may be required by applicable law or necessary for the legitimate business purposes described in this Policy. As a general guide, transaction and account records are retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements. Communications and support logs are retained for two years. Anonymised usage and analytics data may be retained indefinitely as it no longer constitutes personal data.

When data reaches the end of its retention period, it is securely deleted from all betcup systems or irreversibly anonymised so that it can no longer be associated with any individual player.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by betcup:

• Right of Access: You may request a copy of all personal data betcup holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations betcup may have to retain it.
• Right to Restriction: You may request that betcup restrict processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to betcup, for transfer to another service provider.
• Right to Object: You may object to processing based on betcup's legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact betcup's support team at [email protected]. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing certain requests to protect your data from unauthorised access.

9. Children's Privacy

The betcup Platform is strictly intended for adults aged 21 years and over. betcup does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account holder is under the minimum age, we will immediately suspend the account, void all associated transactions, and delete all personal data associated with that individual. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].

10. Responsible Gaming and Data Processing

betcup processes certain usage and behavioural data as part of its responsible gaming programme. This includes monitoring patterns of play, session lengths, deposit frequency, and self-exclusion status. This processing is carried out in betcup's legitimate interest of identifying players who may be experiencing gambling-related harm and intervening appropriately. Data processed for responsible gaming purposes is handled by trained responsible gaming staff and is not used for marketing or profiling purposes.

Players may request self-exclusion or account restrictions at any time by contacting our support team. Once a self-exclusion is in place, betcup will suppress all marketing communications to that player for the duration of the exclusion period.

11. Changes to This Policy

betcup reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page reflects the date of the most recent revision. For material changes — those that significantly affect your rights or our data-handling practices — betcup will provide prominent notice via email or in-platform notification at least 14 days before the change takes effect, giving you the opportunity to review the updated policy and, where applicable, withdraw consent.

12. Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how betcup handles your personal information, please contact our support team. We are committed to addressing all privacy queries promptly and transparently.

Support email: [email protected]

Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)